This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

APRIL/02/2009

FLAGS AND MORE FLAGS

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

How That Information Is Used:

the information you collect is used such as to fill order, to contact buyers if they have questions, or to send email with special offers.

Our Commitment To The Security of Your Data

your personal information is protected

Contact Us

(956) 783-7813

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Return Policy below to determine if any special return conditions apply.



Items may be returned within 30 days after the ship date for store credit or a refund. If you would like to replace the item you have returned, please request store credit and place a new order once store credit is issued.



While most items are returnable, they are subject to the following guidelines:



Proper Conditions for Return and Credit

Returned merchandise must be in new condition with its original packing and accessories intact.

Returned merchandise must be received within 30 days of ship date.

Returned merchandise must be accompanied by Return Authorization.



Please note: We regret that Flags and More Flags cannot cover the cost of shipping for product returns.

30-Day Return Policy does not apply to pick-up orders, international orders or repeat wholesale customers.

Flags and More flags will not refund shipping for packages refused by the customer, and these orders are subject to a 20%

restocking fee. International shipments that are refused will be treated as abandoned and will not be refunded.

Please open and inspect your parcels within a timely manner.



Returning an Item

Either put in a return request through your account, or use the form below to request a return.

NOTE: You will not be able to initiate a return through your account more than 30 days after your purchase date.



Late Returns

Items eligible for return must be returned within 30 days from date of shipping.



Damaged Orders

If your order is received with any notable shortcomings, please contact customer service immediately. The customer

must notify our office of all discrepancies or shortages within 72 hours of accepting the package from the carrier. Any

replacement of goods will not be accepted after that time.

Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both UPS and

Flags and More Flags within 3 business days of receiving your order. If you notice any damage to the shipping box upon

delivery, report it to the UPS driver and then report it directly to UPS. UPS will send someone to inspect the package. If

you notice any damaged items upon unpacking the order, leave the box and its contents as is, save all of the packaging

material, contact UPS to arrange an inspection of your package, and contact us so that we may process your claim. We

cannot replace damaged merchandise unless UPS has inspected the package. Your replacement will be shipped once

we have been issued a claim number from UPS. We also cannot replace missing items unless they are reported within 3

business days of the receipt of your order.



Miss-Shipments

Sometimes shipping/packing errors will occur. If you receive an incorrect product, please review your order information to

be certain that there were no errors in the order process. If you then determine that you received an item you did not order,

please contact Customer Service with photo proof.

If you have received the wrong item(s) and contact us within the 30 day period with photo proof, we will issue a return shipping label.

Any replacements shipped will be charged as a separate order. Once we receive the returned item(s), you will be credited for the returned merchandise.

Picture proof is needed for return tag to be issued.



Replacements

In the event that your merchandise arrived with parts missing, please contact Customer Service.



Exchanges/Store Credit

If you would like make an exchange or return for store credit, please initiate the Return Request for your order. Once

your return has been received and inspected, a store credit will be issued. At this time, our staff can ship the requested

exchanged item, or the store credit can be used to place a new order at your convenience.

Because of security concerns, we cannot combine store credit across multiple accounts.



Returning Online Items In-Store

We regret that we are unable to accept items purchased online for return at our physical location.

Purchases made In-Store cannot be returned for refund or store credit.



Return Shipping Costs

If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged

product, you will incur original shipping charges along with actual return shipping fees.



In the event that your returned merchandise was mis-shipped, damaged or defective, please contact Customer Service

to arrange return shipment. Any replacements shipped will be charged as a separate order. Once we receive

the returned item(s), you will be credited or refunded for the returned merchandise. Picture proof is needed for return tag to

be issued.



Refund Policy

When your return is received and processed, you will receive an email from Customer Service letting you know the

status of your return and when to expect your return credit. Please note, it may take up to 10 business days for your

credit to be issued once your return is received. Also, please keep in mind that it can take up to 2 billing cycles for a

credit to post to your account. If you have still not seen a credit post to your account after 2 billing cycles after your

refund notification, please contact your financial institution.



If you have questions or need further assistance with your refund, please contact Customer Service. Please have your

return tracking information ready to expedite service.



Canceling an Order

We are committed to processing and shipping your order to you as quickly as possible.

As a result, there is a limited period of time after placing your order when we are able to accept a cancellation request.

Most orders are shipped the same business day they are received.

If your order has been marked as shipped and pickup has been made, we cannot cancel the order.

To cancel a pending order, please contact us by phone or email.

If you feel your order was cancelled in error, please contact Customer Service.

We apologize for any inconvenience.



There are several reasons why an order may have been cancelled:

A cancellation request was sent to Customer Service If we have been unable to verify payment information for your order,

for your security and protection your order may have been cancelled If we have been unable to obtain credit authorization for your order,

your order may have been cancelled.